What are the campers stocked with?

We provide almost everything you will need to have a successful camping experience. We want you to just pack the bare minimum and we will take care of the rest.

CLICK HERE for full provision list.


What should I pack?

The bare minimum. Our goal is to make this is as simple as possible. Basically you need to bring:

  • Food

  • Drinks

  • Clothes

  • Toiletries

  • Any extracurricular items…

But if you want a more detailed list, CLICK HERE for a printable checklist.

Do you provide delivery and pickup service?

Yes we would love to deliver and pick up the camper for you! We want to make this the easiest camping experience you have ever had.

Our delivery/pick up service is set up within San Diego County. If you have a site outside San Diego County, please contact us.

Also, there are some campsites that have strict policies with preferred vendors that we are not on their list. So if that is the case, we can drive it up to that campground and then we may need you to pull it in. Delivery and pick up prices within San Diego county is a flat fee of $200. Delivery and pick up times can vary depending on when the campground allows you to check in. Typically if the check-in is at 2pm then we require an hour to set you up, so you could arrive at 3pm. Also, pick-up times will vary but require an hour allotment prior to pick up time to pack up. For example, If the check out time is 1pm then we need you packed up by 12, so that we can finish packing up our gear.

 

Do I need to place a deposit for rental? What are my payment options?

We require 25% of the total cost of your trip to secure your reservation. It is charged upon booking. Our online booking process accepts credit cards.

You can call by phone or view availability online to see what is available for your dates of choice. We can put a hold on a camper for your trip for 48 hrs without payment – please call for this. You can not hold online.

The balance due on your reservation is charged 7 days prior to your trip.

Any additional last minute incidentals or rentals add-on requests will be charged at the time of request if within 14 days of your departure.

Your Refundable Security Damage Deposit will be charged 1-day prior to departure and held on your behalf by the card processor. The refundable security damage deposit is $1,000.

 

What is the cancellation policy? Do you provide Trip Insurance?

  • Reservation deposit (25% of full trip cost) is non-refundable

  • If the renter has paid in full and the booking is canceled more than seven days prior to booking start date, a partial refund of 75 percent of the full rental amount (minus fees) is issued

  • If canceled less than seven days prior to booking start date, a partial refund of 50% of the total rental amount (minus fees) is issued.

Yes, there is an option to choose trip insurance through a 3rd party vendor: Generali Global Assistance. When booking your camper you can click to add Trip insurance. Trip Insurance allows you to recoup the amount you would otherwise lose to the cancellation policy. In the event of a qualified cancellation, you will work directly with Generali Global Assistance for your reimbursement.

What is the minimum number of nights needed per reservation?

We have a 2-night minimum for non-peak/non-holiday dates.  Peak and holiday dates require a 3-night minimum.

Can I tow or use the hitch?

If renter plans on towing, we will provide the tow hitch, sway bar and weight distribution system. You must verify towing vehicle with Sean Walker before approval.

See camper details for weight of campers and if your vehicle can tow it.

If renter plans to tow with their own vehicle- insurance is required. You must either add on our insurance or  provide your own insurance binder.

Can I opt out of cleaning fee?

You can not opt-out of this service, the fee of $150.00 is required.  We spend 3+ hours making sure our campers are professionally cleaned and stocked for our guests. This includes both interior and exterior. 

Can I bring my pet?

All pets must be approved prior to departure (not all vehicles/trailers allow pets)

  • There is a $100 flat fee for all pets per trip (2 pets MAXIMUM allowed)

  • Pets are NEVER to be left inside the vehicle/trailer alone

  • Pets must be potty trained

  • Pets are not allowed on the furniture

  • Pets need to be free from fleas and ticks

  • If your rental is returned with damage, stains, odors or excessive pet hair additional charges may apply

  • A $200 fee will be added if the pet was not disclosed.

Do the RVs have TV/DVDs?

Most of our campers are equipped with TVs and DVD Players (not blu-ray), but they are not guaranteed. Please note that our TVs will require a generator or be plugged into the camp electrical hookups in order to operate. 

 

Do you offer additional gear to rent?

Upon completing your online reservation, there is a section to click on add-ons.

Some of these add-ons include but not limited to:

  • Generator

  • BBQ

  • Stand up paddle boards

  • Surf boards, boogie boards

Are there restrictions on where I can go?

Yes.  Travel to Mexico, Canada and/or Burning Man is prohibited. We prefer not taking it to major music festivals. See Terms for complete details. Our intent is for our campers to be used for family vacations.

How do I book my own campsite?

It is very important to plan ahead when you want to camp! The rule of thumb is to book six months in advance to be able to secure a campsite of choice. The premier campgrounds are booked 6 months in advance.

If you need more help to book your trip, please contact us.

What if I get into an accident or damage the camper (inside or out)?

Your safety is our #1 priority. Make sure to call 911 if anyone is hurt and pull off to side of the road as soon as possible if in a safe area.

Once you are in a safe place, and if no one is hurt- call the police for an official report.

Then document the accident or damage by taking pictures.

Call us immediately to notify us of damages and then please send your pictures.

If camper is safe to tow, you can continue on with your trip and we will take care of things when you return.

It is your responsibility to determine what is safe and what is not when you are out on the road.

Please fully read the Terms & Conditions section on Damages for all details including fees, charges, deductibles and your responsibility.

Do we have to clean the camper upon return?

No, not a deep clean that’s what our cleaning service is for.

Keep it simple. If you brought any dirt in the RV, please sweep it up.

If you spilled anything, please wipe it up.

Please remove all trash, food, ice and personal belongings.

Please use the supplied broom to sweep all excess dirt.

We charge a flat fee of $150 for a cleaning service with every camper rental.

Do you charge for dumping the gray and black tanks when I return?

Yes, it is included in the delivery/pickup fee if that service is being provided. If you are towing or driving yourself then you are responsible for returning the trailer or RV with empty and clean tanks. A fee will be charged if you return the trailer or RV without dumping the grey and black tanks. 

How long will it take to get back my Security Deposit?

At most 7 days from your return, unless thee are any concerns.

If any extra charges are due you will receive a detailed invoice.

If you have any questions on your billing or charges, please contact us.

How do I know if I damaged something or was it already that way?

During your departure we will do a thorough walk through with you. We will write down any items that appear damaged or broken. We want to be transparent with you for your own comfort and peace of mind.

Do you have a smoking policy?

All our campers have a NO SMOKING policy. The $500 security deposit will be forfeited for any evidence of smoking within the camper.